“Late-Night Pings.”

Problem: Guests need help after hours.

AI/Auto-responder: Delays or canned replies.

Tailwind: Live agents handle inquiries in real time — so your team can rest.

“Generic Auto-Responses.”

Problem: Bots give vague, inaccurate answers.

Tailwind: Trained agents use your SOPs for specific, accurate replies that win bookings.

“Urgent Issues.”

Problem: AI can’t fix emergencies (lock codes, Wi-Fi, no hot water).

Tailwind: Agents solve in real time with your on-ground team via Support Sync.

“Security Risks.”

Problem: Bots can’t verify before sharing sensitive info.

Tailwind: Secure credential management ensures codes are safe, verified, and accurate.

“Burnout & Lost Bookings.”

Problem: Message overload = missed inquiries & stressed staff.

Tailwind: Priority Inbox ensures urgent, high-value messages get answered first.