Sample Job Descriptions When Hiring For Your Vacation Rental Company

As Your Vacation Rental Company Grows

When you have a role to fill in your vacation rental company, it’s tempting to just reach out to your LinkedIn network and see if anyone knows anyone. But that’s not necessarily the best way to approach adding to your team. As you grow and scale, it becomes increasingly important to have a formalized process for adding employees and perhaps the best place to start is to create job descriptions for all the roles in your organization.

Why Job Descriptions are a Necessary Tool

Job descriptions serve as a foundational tool for the management of your most important assets – your employees. Firstly, they provide clarity and direction for both supervisors or manager and employees by outlining the roles, responsibilities, and expectations associated with each position.

Additionally, job descriptions aid in performance evaluations and career development, as employees, supervisors, and human resources can measure employee performance against stated responsibilities. Plus, clear job descriptions create clear boundaries and reduce misunderstandings and conflicts regarding roles and responsibilities.

What to Include in a Vacation Rental Job Description

Now that you understand why you should have job descriptions, the next challenge is actually writing them! Writing an effective job description means adhering to several best practices to ensure clarity, attract qualified candidates, and align with organizational goals.

Firstly, it’s critical to start with a clear, concise job title that accurately reflects the role. Next, provide a brief overview of the company and its culture to give candidates context. Then, outline the key responsibilities and duties of the position in a detailed but succinct manner, focusing on the most essential tasks.

It’s also important to clarify whether qualifications, skills, and experience necessary for the role and distinguishing between “must-have” and “nice-to-have” qualifications. Additionally, it’s a good idea to include information about the company’s values, mission, and opportunities for growth. This will attract candidates who align with the organization’s culture.

Finally, make the job description easy to read and understand, using bullet points, headers, and concise language while avoiding industry-specific terminology or jargon that may be unclear to applicants.

A well-structured job description may include several key sections. While not all of the sections are relevant or necessary to all job descriptions, we wanted to provide the most comprehensive list:

  1. Job Title: Clearly state the title of the position.
  2. Job Summary/Overview: Provide a brief overview of the role, its purpose, and its place within the organization.
  3. Responsibilities and Duties: Outline the primary tasks and responsibilities associated with the position.
  4. Qualifications and Skills: Specify the required qualifications, skills, and experience necessary for the role.
  5. Working Conditions: Include details about the location, working hours, travel requirements, or any special working conditions.
  6. Company Information: Provide information about the company’s culture, values, mission, and any unique aspects that may be relevant to the position.
  7. Career Development Opportunities: Mention any opportunities for growth, advancement, or professional development within the company.
  8. Compensation and Benefits (optional): Decide whether to include compensation and benefits information based on company policy and recruitment strategy.
  9. Application Instructions: Clearly outline how candidates should apply for the position, including any required documents or information.
  10. Contact Information: Provide contact details for inquiries or submissions related to the job posting.

What to Exclude in a Job Description

As important as it is to get the right information in a description, it’s equally important to to keep the wrong information out.

First, avoid any language that could be perceived as discriminatory or exclusionary, such as age, gender, race, religion, or marital status requirements, unless they are bona fide occupational qualifications.

Additionally, steer clear of overly subjective or vague language (ex.: In search of a dynamic team player with excellent communication skills and a positive attitude to join our innovative company.) that could lead to misinterpretation or misunderstanding of the role’s requirements.

Don’t include unnecessary or unrelated qualifications or responsibilities that may deter qualified candidates or create confusion about the position’s scope.

Also, avoid making promises or guarantees about the future, such as specific salary increases or promotions, as these may not be within the company’s control.

Finally, be cautious about disclosing confidential or proprietary information about the company or its operations in the job description.

The Compensation Question

Whether to include compensation in a job description is always a hot-button topic and in reality, the answer is not always simple. It depends on various factors, including company policy, industry norms, and recruitment strategies.

In some cases, including a salary range or compensation package can attract more qualified candidates by providing transparency and managing expectations upfront. It can also help to filter out candidates who may not be interested or eligible based on the offered compensation.

However, there are also valid reasons to not include compensation details in a job description. Some companies prefer to negotiate salary and benefits directly with candidates during the hiring process, allowing for flexibility based on individual qualifications and experience. Additionally, omitting compensation information may prevent potential issues related to pay equity or salary compression within the organization.

Ultimately, whether to include compensation in a job description should be carefully considered based on the company’s hiring objectives, recruitment strategy, and organizational culture.

Job Description Length

The last topic that occasionally comes up is the ideal length of a job description. Again, this can vary widely, depending on the complexity of the position, organizational preferences and several other factors.

However, as a very broad range, most job descriptions are between 300 and 800 words in length. The most important factor to bear in mind when crafting a job description is that it should strike a balance between providing enough information to attract qualified applicants and avoiding too much information that could deter those same qualified applicants.

A helpful tip is to use lists or bullet points to break up dense text and highlight key responsibilities or qualifications.

Beginning the process of creating job descriptions for all the positions in your company or organization may seem daunting, but it is the first step in streamlining your long term growth.

Below, you’ll find examples of job descriptions to help you begin creating your own.

Example Vacation Rental Job Descriptions

Vacation Rental Reservationist

Position Overview:

A Vacation Rental Reservationist plays a pivotal role in managing reservations and ensuring exceptional guest experiences. The primary responsibilities include handling inquiries, processing bookings, coordinating with property managers as needed, and providing excellent customer service to guests.

Key Responsibilities:

  1. Reservation Management:
    • Respond promptly and professionally to reservation inquiries via phone, email, and online platforms.
    • Process reservations accurately and efficiently using reservation management software.
    • Coordinate availability, rates, and special requests with property managers to ensure accurate bookings.
  2. Customer Service:
    • Provide exceptional customer service to guests by addressing inquiries, concerns, and special requests promptly and courteously.
    • Assist guests with pre-arrival preparations, including providing directions, check-in instructions, and recommendations for local attractions and amenities.
    • Handle guest feedback and complaints professionally, aiming to resolve issues promptly and satisfactorily.
  3. Communication and Coordination:
    • Maintain clear and effective communication with property managers, cleaning staff, maintenance personnel, and other relevant stakeholders to ensure seamless guest experiences.
    • Coordinate with housekeeping and maintenance teams to ensure properties are properly prepared for guest arrivals and maintained throughout their stay.
  4. Administrative Tasks:
    • Maintain accurate records of reservations, payments, and guest communications.
    • Process payments, refunds, and cancellations in accordance with company policies.
    • Generate reports on occupancy, revenue, and guest feedback as required.
  5. Sales and Upselling:
    • Identify opportunities to upsell additional services, amenities, or upgrades to enhance guest experiences and increase revenue.
    • Provide information on promotional offers, discounts, and packages to encourage bookings and maximize occupancy.

Qualifications:

  • Previous experience in hospitality, customer service, or reservations management preferred.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail and organizational abilities.
  • Proficiency in reservation management software.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as required.

Additional Information:

A passion for hospitality, a positive attitude, and a commitment to delivering exceptional guest experiences are essential for success in this role.

Accounting/Bookkeeping

Position Overview:

The accountant/bookkeeper is responsible for maintaining accurate financial records, managing accounts payable and receivable, reconciling bank statements, and providing financial reports to management. This position offers the opportunity to contribute to the success of the company by ensuring financial stability and compliance.

Key Responsibilities:

  1. Financial Record-keeping:
    • Maintain accurate and up-to-date financial records for the vacation rental company, including accounts payable, accounts receivable, payroll, and general ledger entries.
    • Record all financial transactions accurately and in a timely manner using accounting software or spreadsheets.
  2. Accounts Payable and Receivable:
    • Process invoices, vendor payments, and expense reimbursements promptly and accurately.
    • Monitor accounts receivable to ensure timely collection of rental payments and deposits from guests.
  3. Bank Reconciliation:
    • Reconcile bank statements and credit card transactions to ensure accuracy and identify any discrepancies.
    • Investigate and resolve discrepancies or issues related to bank transactions.
  4. Financial Reporting:
    • Generate financial reports, including profit and loss statements, balance sheets, cash flow statements, and budget variance analyses, on a regular basis.
    • Provide financial analysis and insights to management to support decision-making and strategic planning.
  5. Compliance and Tax Preparation:
    • Ensure compliance with all financial regulations and requirements, including tax laws and reporting obligations.
    • Assist with tax preparation and collaborate with external accountants or auditors as needed.

Qualifications:

  • Proven experience as a bookkeeper or in a similar accounting role, preferably within the hospitality or real estate industry.
  • Proficiency in accounting software and spreadsheets.
  • Strong understanding of financial principles, accounting practices, and regulatory requirements.
  • Excellent attention to detail, analytical skills, and problem-solving abilities.
  • Ability to prioritize tasks, meet deadlines, and work independently with minimal supervision.

Additional Information:

The ideal candidate will possess a strong work ethic, excellent organizational skills, and a commitment to accuracy and integrity in financial reporting.

Guest Services Agent

Position Overview:

The Guest Services Agent is the primary point of contact for guests, providing exceptional service from the moment of booking to checkout. Responsibilities include handling inquiries, assisting with reservations, coordinating guest arrivals and departures, and ensuring that guests have a memorable and enjoyable stay.

Key Responsibilities:

  1. Guest Relations:
    • Serve as the main point of contact for guests, responding promptly and professionally to inquiries via phone, email, and in-person interactions.
    • Provide personalized assistance and recommendations to guests, including information on property amenities, local attractions, dining options, and transportation services.
  2. Reservation Management:
    • Coordinate with property managers to ensure accurate booking information, including check-in/out procedures, special requests, and additional services.
  3. Check-In and Check-Out:
    • Welcome guests upon arrival, check them in efficiently, and provide a thorough orientation of the property and its amenities.
    • Conduct pre-check-out inspections, collect keys (where applicable), and assist guests with any final questions or requests before departure.
  4. Guest Assistance:
    • Address guest inquiries, concerns, and requests promptly and courteously, striving to exceed guest expectations and resolve issues effectively.
    • Coordinate with maintenance and housekeeping staff to fulfill guest requests for repairs, housekeeping services, or additional amenities.
  5. Customer Service Excellence:
    • Ensure a high level of guest satisfaction by delivering exceptional customer service throughout the guest’s stay, anticipating needs, and proactively addressing any issues that may arise.
    • Handle guest feedback and complaints professionally, escalating issues to management as needed and following up to ensure resolution and guest satisfaction.

Qualifications:

  • Previous experience in hospitality, customer service, or guest relations preferred.
  • Excellent communication skills, with a friendly and welcoming demeanor.
  • Strong organizational abilities and attention to detail.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • Proficiency in reservation management software.
  • Flexibility to work evenings, weekends, and holidays as required.

Additional Information:

The Guest Services agent position offers an exciting opportunity to interact with guests from around the world and contribute to their memorable vacation experiences. The ideal candidate possesses a passion for hospitality, a positive attitude, and a commitment to delivering exceptional guest service.

Back-Office Coordinator

Position Overview:

The Back-Office Coordinator is responsible for managing administrative tasks, supporting the operations team, and ensuring the efficient functioning of the back-office operations. This role is crucial in maintaining the smooth flow of operations and providing essential support to the agency’s day-to-day activities.

Key Responsibilities:

  1. Administrative Support:
    • Provide administrative support to the operations team, including managing correspondence, filing documents, and maintaining records.
    • Assist with data entry, document preparation, and other clerical tasks as needed to support the agency’s operations.
  2. Reservation Management:
    • Assist with reservation management tasks, including processing bookings, updating availability calendars, and confirming reservations with guests.
    • Coordinate with property managers and housekeeping staff to ensure timely preparation of vacation rental properties for guest arrivals.
  3. Vendor and Supplier Coordination:
    • Coordinate with vendors and suppliers to ensure timely delivery of supplies, equipment, and services needed for vacation rental properties.
    • Maintain vendor relationships, negotiate contracts, and seek opportunities for cost savings or efficiency improvements.
  4. Financial Administration:
    • Assist with financial administration tasks, including invoicing, accounts payable/receivable, and expense tracking.
    • Reconcile financial records, bank statements, and credit card transactions to ensure accuracy and compliance.
  5. Documentation and Reporting:
    • Prepare and maintain documentation, reports, and records related to back-office operations, including inventory lists, vendor contracts, and financial reports.
    • Generate regular reports on key performance indicators, operational metrics, and financial performance for management review.
  6. Process Improvement:
    • Identify opportunities to streamline administrative processes, improve efficiency, and implement best practices for back-office operations.
    • Collaborate with the operations team to develop and implement new procedures, workflows, and systems to enhance productivity and effectiveness.

Qualifications:

  • Previous experience in administrative support or office coordination roles, preferably in the hospitality or real estate industry.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in office software and systems.
  • Excellent communication skills, both written and verbal.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Ability to work independently with minimal supervision and collaborate effectively within a team environment.

Additional Information:

The ideal candidate will be proactive, resourceful, and adaptable, with a strong commitment to supporting the agency’s goals and objectives.

Administrative Assistant

Position Overview:

The Administrative Assistant provides crucial support to our operations team, assisting with various administrative tasks to ensure the smooth operation of our vacation rental business. This role is essential in maintaining efficient office processes and facilitating exceptional customer service for our guests.

Key Responsibilities:

  1. Office Management:
    • Manage day-to-day office operations, including answering phone calls, responding to emails, and greeting visitors.
    • Maintain office supplies inventory, place orders for supplies, and ensure adequate stock levels are maintained.
  2. Administrative Support:
    • Provide administrative support to the operations team, including scheduling appointments, organizing meetings, and preparing meeting agendas and minutes.
    • Assist with document preparation, formatting, proofreading, and distribution as needed.
  3. Guest Services Support:
    • Assist with guest inquiries, reservations, and booking procedures, ensuring accurate and timely responses to guest inquiries and requests.
    • Coordinate with property managers, housekeeping staff, and maintenance personnel to address guest needs and resolve issues promptly.
  4. Data Entry and Record-Keeping:
    • Maintain accurate and up-to-date records, databases, and files, ensuring proper organization and confidentiality of information.
    • Perform data entry tasks, including updating reservation systems, inputting guest information, and tracking rental payments.
  5. Financial Administration:
    • Assist with basic accounting tasks, such as invoicing, accounts payable/receivable, and expense tracking.
    • Reconcile financial records, bank statements, and credit card transactions to ensure accuracy and compliance.
  6. Communication and Correspondence:
    • Draft, proofread, and edit correspondence, memos, and other written materials as needed.
    • Coordinate internal and external communications, including mail distribution and courier services.

Qualifications:

  • Previous experience in an administrative support role, preferably in the hospitality or real estate industry.
  • Proficiency in office software and systems.
  • Excellent communication skills, both written and verbal.
  • Strong organizational abilities, attention to detail, and problem-solving skills.
  • Ability to prioritize tasks, manage time effectively, and work independently with minimal supervision.
  • Flexibility to adapt to changing priorities and work collaboratively within a team environment.

Additional Information:

The ideal candidate will be reliable, resourceful, and proactive, with a passion for delivering exceptional customer service and contributing to the success of the business.

Bonus Job Descriptions: Download Extra Descriptions

Looking to get even more useful job descriptions before your next hire? Download our two bonus job descriptions for a Vacation Rental Marketing Coordinator and a Database Cleanup Coordinator.