Block 2 – Hero
24/7 Guest Services Coverage

Smarter Guest Support.
Your Voice. Our Team.
Round-the-Clock.

Responsive guest messaging across every channel, executed exactly the way you would. Extenteam handles every guest conversation — SMS, phone, OTA — so nothing slips through the cracks.

"Since working with Extenteam it has helped us provide after-hours coverage to in-house guests and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us."
Jane Field — Del Mar Vacations

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How It Works – Heading
How It Works
Block 3 – How It Works

Extenteam's Unique Advantages

A guest support system designed specifically for short-term rental operators — built around the way you already run your business.

Timely responses when you need them.

Our agents respond to every guest message promptly — day, night, weekends, and holidays.

Custom policies and rules for your business.

We build a knowledge base tailored to your properties — so every response reflects your brand.

Proprietary logic for handling detailed scenarios.

Complex situations are handled with pre-approved playbooks you define.

Communicating with your team on the ground.

Extenteam agents loop in your maintenance staff and cleaners, keeping everyone aligned in real time.

Prompt and accurate responses. All the time.

AI surfaces the right answer instantly. Human agents review and send every reply.

Real human responses.

Guests speak with trained, empathetic agents who understand hospitality — never bots.

TESTIMONIALS

What our clients think about Extenteam

Contact Us
bg

"Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."

Alex Foti
Alex Foti
Bretton Woods
bg

"The thing we liked the most about Extenteam was were dedicated employees. We needed next level. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."

Ashley Luke
Ashley Luke
iTrip Park City
bg

"We have a very diverse team with different language, ethnic and family background. Respect for one another is incredibly rewarding. When our employees on the mainland, our Extenteam team members in the Philippines, or our employees here in Hawall interact, it is always clear we are ONE team. Thank you, Extenteam. We have no idea how we lived without you!."

Jeff Seifert
Jeff Seifert
Paradise In Hawaii
bg

"Our Extenteam members are really hard working. They are highly educated. Technology is not a challenge for them. They don't have internet issues. These are quality employees. And that's a real difference from our previous remote staffing company."

Leiny Balea
Leiny Balea
Strip View Suites
bg

"It's really important, whether you're looking for a remote staffing company or you just know you have a problem that needs to be solved, that you find a company that puts effort and dedication into the team members they're recommending to you. Extenteam doesn't just say, 'Here's someone for your account, good luck'. They're going to find good talent, talent that can provide what you need. It truly is a partnership."

Kelly Beach
Kelly Beach
Tropical Escape
bg

"Having things in a different zone is a benefit things getting done overnight, it's really boosted our productivity."

Michelle Williams
Michelle Williams
Atlantic Vacation Homes
bg

"Extenteam has been very impactful to our business by improving our ratings"

Eric Thibodeaux
Eric Thibodeaux
Current Tides
bg

"We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."

Alex Zemianek
Alex Zemianek
JZ Vacation Rentals
bg

"Since working with Extenteam it has helped us provide after-hours coverage to in-house guest and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us"

Jane Field
Jane Field
Del Mar Vacations
bg

"Partnering up with Extenteam has been one of the best decisions we've made last year. We take a lot of pride in customer service that we can offer during business hours."

Cheyenne Hayes
Cheyenne Hayes
Red Rock
bg

"We live in an area that it's really hard for us to get labor, specifically anybody that works on the front lines like guest relations, reservations, etc. We use Extenteam for our after-hours line and it has been a huge help for us."

Meaghan Moylan
Meaghan Moylan
Outpost
bg

"We're getting quality help and I can't find that locally"

Joni Lee
Joni Lee
Suches Vacations
bg

"Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."

Alex Foti
Alex Foti
Bretton Woods
bg

"The thing we liked the most about Extenteam was were dedicated employees. We needed next level. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."

Ashley Luke
Ashley Luke
iTrip Park City
bg

"We have a very diverse team with different language, ethnic and family background. Respect for one another is incredibly rewarding. When our employees on the mainland, our Extenteam team members in the Philippines, or our employees here in Hawall interact, it is always clear we are ONE team. Thank you, Extenteam. We have no idea how we lived without you!."

Jeff Seifert
Jeff Seifert
Paradise In Hawaii
bg

"Our Extenteam members are really hard working. They are highly educated. Technology is not a challenge for them. They don't have internet issues. These are quality employees. And that's a real difference from our previous remote staffing company."

Leiny Balea
Leiny Balea
Strip View Suites
bg

"It's really important, whether you're looking for a remote staffing company or you just know you have a problem that needs to be solved, that you find a company that puts effort and dedication into the team members they're recommending to you. Extenteam doesn't just say, 'Here's someone for your account, good luck'. They're going to find good talent, talent that can provide what you need. It truly is a partnership."

Kelly Beach
Kelly Beach
Tropical Escape
bg

"Having things in a different zone is a benefit things getting done overnight, it's really boosted our productivity."

Michelle Williams
Michelle Williams
Atlantic Vacation Homes
bg

"Extenteam has been very impactful to our business by improving our ratings"

Eric Thibodeaux
Eric Thibodeaux
Current Tides
bg

"We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."

Alex Zemianek
Alex Zemianek
JZ Vacation Rentals
bg

"Since working with Extenteam it has helped us provide after-hours coverage to in-house guest and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us"

Jane Field
Jane Field
Del Mar Vacations
bg

"Partnering up with Extenteam has been one of the best decisions we've made last year. We take a lot of pride in customer service that we can offer during business hours."

Cheyenne Hayes
Cheyenne Hayes
Red Rock
bg

"We live in an area that it's really hard for us to get labor, specifically anybody that works on the front lines like guest relations, reservations, etc. We use Extenteam for our after-hours line and it has been a huge help for us."

Meaghan Moylan
Meaghan Moylan
Outpost
bg

"We're getting quality help and I can't find that locally"

Joni Lee
Joni Lee
Suches Vacations
How It Works – Heading
See it in Action
200+ STR Operators Trust Extenteam
60K+ Properties Supported
24/7 Round-the-Clock Coverage
65% Faster Response Times
Choose Your Coverage

Communication plans that scale seamlessly.

Starter
Basic textual coverage for in-house guests

  • SMS
  • Email
Growth
Comprehensive textual coverage on most channels

  • SMS
  • Email
  • Reservations
  • OTA (Airbnb, VRBO)
Popular
Pro
Complete coverage on all voice and textual channels

  • SMS
  • Email
  • Reservations
  • OTA (Airbnb, VRBO)
  • Phone calls

Extenteam Frequently Asked Questions

Once you fill in all the points of contact, policies, workflows, and connect your properties to our platform, we can go live immediately. On average, filling out the portal takes between 3–7 days.
Once you fill in all the necessary information and connect your properties, you will select your go-live date and enable coverage for the units that you want the Extenteam team to handle guest communication for.
Once you create an account, click on Employees > Create New, and you can add as many people as you like to our platform.
From the Employees section, click on the Deactivate button to disallow any access.
This means there is a technical issue, as we pull in properties directly from OTA accounts or property management systems. Please email support@extenteam.com for further assistance.
We pull in properties directly from your property management system or OTA account. Any additions to those platforms will sync into our platform simultaneously. You just need to click on enable coverage in the Properties section.
If incorrect information is given to a guest, please notify our support team immediately at support@extenteam.com. We will take action to correct the information and ensure proper follow-up communication with the guest to resolve the issue.
We take guest satisfaction seriously. If a communication error leads to a bad review, we will analyze the issue, implement measures to prevent future occurrences, and assist in drafting a response to the review that addresses the guest's concerns.
Please email support@extenteam.com for any cancellations. We require a written request, and our team will process your cancellation or pause request promptly.
To port in numbers, please send a request to support@extenteam.com. The process typically takes between 10–15 days.
To port out numbers, send a request to support@extenteam.com. The process generally takes about 10–15 days to complete.