For short-term rental operators
Responsive guest messaging across every channel, executed exactly the way you would. Extenteam handles every guest conversation — SMS, phone, OTA — so nothing slips through the cracks.
"Since working with Extenteam it has helped us provide after-hours coverage to in-house guests and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us."Jane Field — Del Mar Vacations
Tell us about yourself and we'll schedule your complimentary call — no pressure, no pitch, just real solutions for your portfolio.
Extenteam's Unique Advantages
Designed around the way you already run your business — not a generic call center trying to fit your mold.
Our agents respond to every guest message promptly — day, night, weekends, and holidays. Never lose a booking to a slow response again.
We build a knowledge base tailored to your properties — so every response reflects your brand, your voice, your standards.
Complex situations are handled with pre-approved playbooks you define — nothing is improvised or off-script.
Extenteam agents loop in your maintenance staff and cleaners, keeping everyone aligned in real time — no coordination gaps.
AI surfaces the right answer instantly. Human agents review and send every reply — fast, accurate, on-brand.
Guests speak with trained, empathetic agents who understand hospitality — the kind of service that earns 5-star reviews.
How it works
On average, filling out the onboarding portal takes 3–7 days. Select your go-live date and we handle the rest.
A specialist learns about your portfolio, your pain points, and what coverage looks like for your business. No generic pitches.
Connect your properties, fill in policies, and define response workflows. Our system learns your voice, your rules, your brand.
Enable coverage, select your go-live date, and watch the inbox go quiet. Extenteam handles every guest conversation from here.
What our clients say
STR operators across the country, in their own words.
"Since working with Extenteam it has helped us provide after-hours coverage to in-house guests and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us."
"It's really important that you find a company that puts effort and dedication into the team members they're recommending to you. Extenteam doesn't just say, 'Here's someone for your account, good luck'. They're going to find good talent. It truly is a partnership."
"We're about to add another 17 units to our portfolio. I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."
"Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."
"The thing we liked the most about Extenteam was their dedicated employees. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."
"We live in an area where it's really hard for us to get labor on the front lines — guest relations, reservations, etc. We use Extenteam for our after-hours line and it has been a huge help for us."
Ready to get your time back?
Ready to get a real team of trained hospitality pros who handle every guest message, in your voice, on every channel, around the clock?