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Introducing Tailwind

The First Vacation Rental Guest Communication Service For Property Management Companies of all Sizes

Learn More: Schedule a Quick Call

Phone, text and OTA guest messaging support
that improves service and cuts costs by + 60%

Finding and Keeping Great Talent is Hard

Today’s labor market makes it difficult to find and keep great talent, especially in hospitality, where skilled professionals are so essential in delivering extraordinary guest experiences. Building professional hospitality teams is often full of hassles - recruiting, screening, onboarding, retaining, payroll and perhaps most important, rising salary and benefits costs. This can be really hard for smaller companies - particularly those with staff who like to sleep from time to time.

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24/7 Guest
Communication

by phone, email, chat & OTA message

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Reservation
Support

create, modify and cancel

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After-hours
Emergencies

lock outs, water leaks, electrical issues etc.

Learn How it Works!

Why Property Managers Love Extenteam

Extenteam introduced Staffing-as-a-Service to the VR industry in 2020 after the massive loss of hospitality workers during the pandemic. More than 100+ US-based Property Managers have partnered with us since, many of whom manage 50+ unit portfolios.

But not every Property Manager can keep a dedicated staffer busy for 40 hours each week. Our new Tailwind service opens up this affordable staffing model for companies of all sizes.

Partners

Partners tell us they love our ability to deploy trained, full-time, remote hospitality professionals in 2-4 weeks.

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Debi Burnett

Director of Operations at Ola Properties

“I couldn't live without Extenteam. I'm so much less anxious knowing
they're there to answer guest inquiries when I'm not."

Do you need less than 40 hrs / week of guest service coverage? No problem, Tailwind is our new solution for you.

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Fast

Onboard in less than 1 week

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Professional

Hospitality experienced and trained

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Profit Friendly

Risk Free - 30-day money back guarantee

Contact Us

Pricing

In a profit-constrained industry like ours, finding high-quality AND affordable professionals is essential for Property Managers’ financial success.

Starter

Starting at $49/unit/month

  • icon7 14-Day Free Trial
  • icon7 Cancel Anytime
  • icon7 No Hidden Fees

24/7 Guest Communications

  • icon7 Emails
  • icon7 SMS Texts
  • icon7 Web Chats

Extenteam Support

  • icon7 Shared Team
  • icon7 Issue Escalation - Forward to contact

Pricing

*300/Month Minimum Spend

  • icon7 1 - 9 units: $99/unit/month
  • icon7 10 - 29 units: $69/unit/month
  • icon7 30 - 49 units: $59/unit/month
  • icon7 50 - 99 units: $49/unit/month

Growth

Starting at $69/unit/month

  • icon9 14-Day Free Trial
  • icon9 Cancel Anytime
  • icon9 No Hidden Fees

24/7 Guest Communications

  • icon9 Emails
  • icon9 SMS Texts
  • icon9 Web Chats
  • icon9 OTA Messages

Extenteam Support

  • icon9 Shared Team
  • icon9 Issue Escalation - Forward to contact

Pricing

*300/Month Minimum Spend

  • icon9 1 - 9 units: $119/unit/month
  • icon9 10 - 29 units: $89/unit/month
  • icon9 30 - 49 units: $79/unit/month
  • icon9 50 - 99 units: $69/unit/month

Pro

Starting at $129/unit/month

  • icon9_1 14-Day Free Trial
  • icon9_1 Cancel Anytime
  • icon9_1 No Hidden Fees

24/7 Guest Communications

  • icon9_1 Emails
  • icon9_1 SMS Texts
  • icon9_1 Web Chats
  • icon9_1 OTA Messages
  • icon9_1 Phone Calls

Reservations

  • icon9_1 Accept
  • icon9_1 Modify
  • icon9_1 Cancel

Extenteam Support

  • icon9_1 Shared Team
  • icon9_1 Dedicated Account Manager
  • icon9_1 Forward to Contact - We resolve

Pricing

*300/Month Minimum Spend

  • icon9_1 1 - 9 units: $219/unit/month
  • icon9_1 10 - 29 units: $159/unit/month
  • icon9_1 30 - 49 units: $139/unit/month
  • icon9_1 50 - 99 units: $129/unit/month

Starter

Starting at $49/unit/month

  • icon7 14-Day Free Trial
  • icon7 Cancel Anytime
  • icon7 No Hidden Fees

24/7 Guest Communications

  • icon7 Emails
  • icon7 SMS Texts
  • icon7 Web Chats

Extenteam Support

  • icon7 Shared Team
  • icon7 Issue Escalation - Forward to contact

Pricing

*300/Month Minimum Spend

  • icon7 1 - 9 units: $99/unit/month
  • icon7 10 - 29 units: $69/unit/month
  • icon7 30 - 49 units: $59/unit/month
  • icon7 50 - 99 units: $49/unit/month

Growth

Starting at $69/unit/month

  • icon9 14-Day Free Trial
  • icon9 Cancel Anytime
  • icon9 No Hidden Fees

24/7 Guest Communications

  • icon9 Emails
  • icon9 SMS Texts
  • icon9 Web Chats
  • icon9 OTA Messages

Extenteam Support

  • icon9 Shared Team
  • icon9 Issue Escalation - Forward to contact

Pricing

*300/Month Minimum Spend

  • icon9 1 - 9 units: $119/unit/month
  • icon9 10 - 29 units: $89/unit/month
  • icon9 30 - 49 units: $79/unit/month
  • icon9 50 - 99 units: $69/unit/month

Pro

Starting at $129/unit/month

  • icon9_1 14-Day Free Trial
  • icon9_1 Cancel Anytime
  • icon9_1 No Hidden Fees

24/7 Guest Communications

  • icon9_1 Emails
  • icon9_1 SMS Texts
  • icon9_1 Web Chats
  • icon9_1 OTA Messages
  • icon9_1 Phone Calls

Reservations

  • icon9_1 Accept
  • icon9_1 Modify
  • icon9_1 Cancel

Extenteam Support

  • icon9_1 Shared Team
  • icon9_1 Dedicated Account Manager
  • icon9_1 Forward to Contact - We resolve

Pricing

*300/Month Minimum Spend

  • icon9_1 1 - 9 units: $219/unit/month
  • icon9_1 10 - 29 units: $159/unit/month
  • icon9_1 30 - 49 units: $139/unit/month
  • icon9_1 50 - 99 units: $129/unit/month

Frequently Asked Questions

Yes, we can still provide our services. As you scale, we can direct you to a property management system.

Yes, we can serve clients with most of the Property Management Systems.

Our services are available each hour of every day throughout the entire year including all major holidays.

Tailwind agents are teams of highly skilled guest services professionals with hospitality backgrounds. They are adept at serving multiple clients on a single platform, covering guest communication and reservation needs across multiple platforms.

 

The Tailwind platform is built to allow our agents to solve 80% of the guest inquiries and coordinate the remaining issues with local teams. Unlike call centers or answering services, Tailwind is focused on upholding the brand messaging and service levels of our partners.

Contact Us

Schedule a free consultation