Frequently Asked Questions

How long does it take from the initial conversation with Extenteam to onboarding a team member?

For non-specialized roles, we source, interview and hire within 14 days of a signed agreement. An onboarding call is scheduled shortly after, and at that time, the new team member is ready to begin training with you. For specialized roles, the process takes about 21 days. Our Tailwind 24/7 guest-communications service onboards in under 7 days.

  • Job analysis and job description
  • Initial resume screening and short-list candidate screening
  • Candidate interviews
  • Decision making and job offer
  • Full onboarding process and paperwork
  • IT assessment (including hardware, software, high-speed connectivity and backup)
  • Ongoing performance monitoring and team-member support
  • Ongoing partner support through our dedicated partner success team

All of our new Extenteam team members go through our Extenteam University training.

This program was developed by the Kennedy Training Network, and customized by our our internal training team, as a series of self-paced training courses that introduce our team members to different topics including:

  • Intro to the vacation-rental segment of lodging
  • What is hospitality?
  • Bringing out the best in others
  • Hospitality language for phone communication
  • Conquering complaints: the carrot model
  • Communication strategies for virtual teams
  • General data protection regulation
  • Information security foundation course
  • InfoSec policies

Our superpower is finding the right fit for you based on a comprehensive needs analysis, high-quality job description, and in-depth screening and interviewing. That said, if at any time during the onboarding call or initial training period with your Extenteam member, you don’t feel like it’s the right fit, we’ll work with you to find a solution.

Our dedicated Partner Success team is just that: dedicated to your success! You can reach the team with questions, concerns, shout-outs, feedback or anything else you think of, at [email protected].

We’re 100% dedicated to your satisfaction. If things aren’t working out with your Extenteam team member, for any reason, we’ll work with you to understand why the team-up was not optimal. And if you decide you want a replacement team member, we’ll partner with you to find that person. And, of course, we’ll waive the onboarding fee for your replacement team member.

Extenteam utilizes a shared security model. Our partners’ sensitive data itself is hosted and protected on our partners’ end, rather than ours. What we protect is how data is processed or handled by our team members, and we have rigorous security controls in place to ensure secure data handling. You can find more information on our data protection policy here

No. We’re proud to say, our team members have a great benefits package through Extenteam, which includes full health insurance and paid time off. However, we do have some partners who offer select company benefits to their Extenteam team members. It’s entirely up to the partner, but either way, your Extenteam team members are covered.

Yes, you’re not tied down to any long commitments if you’re on a month-to-month contract. We do require a 30-day written notice prior to termination. Annual contracts can be canceled after the duration of the contract.  If a partner is experiencing issues with a specific team member on an annual contract, we will  work with them to find a better-suited replacement, and commit to ongoing Partner Success support for the duration of the contract.