Hospitable has partnered with Extenteam to give vacation-rental managers access to virtual 24/7 guest communications support. Find out more!
Hosts and property managers who use Hospitable property management software have a new option in guest-services coverage: Extenteam’s Tailwind solution, accessible directly through Hospitable’s guest-messaging platform.
Now, Hospitable customers can subscribe to Tailwind, to provide round-the-clock assistance to guests. Tailwind guest-services specialists will be able to service Airbnb and Vrbo guests through Hospitable’s guest communications dashboard. They can additionally assist guests in Hospitable-managed properties by phone, SMS and email. Services include reservations management, early check-in and late check-out queries, and helping guests with any questions they have, before, during and after their stay.
The new partnership gives Hospitable’s growing vacation rental companies the ability to scale without the human resources infrastructure, labor or expense of hiring full-time local employees. At the same time, it allows Extenteam to use Hospitable’s unified inbox technology to give Hospitable hosts best-in-class guest services support round the clock.
With Extenteam, Hospitable hosts and property managers can focus on business operations and growth, while their Tailwind team solves guest issues and handles guest communications before, during and after the guest’s stay.
Extenteam founder and CEO Ari Eryorulmaz says of the new partnership, “We’re so pleased to be part of the Hospitable mission to offer vacation-rental hosts and growth-minded property managers best-in-class services, including high-quality 24/7 guest care.”
Hospitable CEO Pierre-Camille Hamana adds, “We are delighted that Extenteam has chosen to utilize Hospitable’s robust guest communication tools. This will allow short-term rental hosts using the Hospitable platform to save even more time when managing their properties.”
Click here to learn more about Hospitable’s property management platform, task automations and easy-to-use dashboard.
Already a Hospitable customer? Click here to view Tailwind pricing options and get set up with 24/7 guest services support, directly through your Hospitable dashboard.
Hear from the COO of Casago Columbia, SC on how Extenteam is helping them with their goals of standardizing procedures to leading to growth.
The following video is from an online conference organized by Rental Scale-Up. Today’s vacation home
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"The communication has definitely been a big help and because you guys are so responsive especially late at night. You guys have just been so helpful and I think your mannerisms and the the promptness of how fast you respond have been very effective and very important."
Extenteam streamlines operations for Property Managers by providing top global talent and innovative software solutions, all while maintaining a “service-first” approach to drive success and efficiency.
