Hospitality thrives on details. Guests don't just want a comfortable stay - they expect instant answers to their questions, day or night.
A midnight request for check-in instructions, a last-minute change in booking, or even a simple Wi-Fi query can quickly pile up.
For many operators, the constant stream of messages turns into sleepless nights, overextended teams, and the looming risk of negative reviews.
Some operators try outsourcing to call centers.
But these services often act as message-takers, leaving issues unresolved until your team can pick them up.
Others turn to chatbots - quick for FAQs, but often rigid, impersonal, and unable to handle complex, multi-step requests that require human judgment. Neither option truly reduces the burden.
Tailwind was built for exactly this gap.
It's a shared guest messaging solution that blends Al with hospitality- trained remote agents to deliver real-time communication across every channel - from Airbnb and Vrbo to SMS, email, and even phone.
Whether you need 24/7 support or just off-hour coverage, Tailwind takes over the heavy lifting, while you keep full visibility and control.
Conversations aren’t scripted replies. Agents are briefed on your brand and property policies, resolving issues directly instead of deferring them.
Guest messages from all platforms flow into one clean dashboard, giving you oversight without the noise.
An intelligent system ranks urgent or high-value messages, ensuring fast, attentive responses where they matter most.
Property SOPs, escalation rules, and even secure access to tools like smart locks are built into the platform, so agents always answer with accuracy and consistency.
Extenteam’s AI model supports agents with instant, property-specific answers - no guessing, no hallucinations.
Real-time coordination with your on-ground staff keeps everyone aligned, without messy WhatsApp groups or endless back-and-forth.
Guests receive faster, more consistent communication → higher satisfaction and stronger reviews.
Teams regain time for strategy, growth, and the human side of hospitality.
Burnout drops as repetitive, urgent tasks are handled by Tailwind.
Scaling becomes simpler - adding new properties or adjusting coverage is built into the system.
Tailwind is proving invaluable for:
balancing multiple listings across platforms.
that want reliable coverage during nights and weekends.
who need to stay responsive without expanding payroll.
1. Connect your OTA or PMS accounts (Airbnb, Guesty, Hostfully, Hospitable, and more)
2. Add your property details, SOPs, and guest policies.
3. Set your coverage hours.
From that point, Tailwind handles the flow of communication. You can step in anytime, monitor conversations in real time, and adjust coverage as yourbusiness grows.
In hospitality, reviews make or break bookings. And the best reviews are built on responsiveness. Tailwind ensures your guests feel heard and supported - not with generic replies, but with timely, accurate, and human responses that reflect your brand.