One platform

The Operating System for a Circular Future.

AI + Humans

Built for your property management business

Extenteam is the orchestration layer for your property management business. AI handles the day-to-day, and when a human touch is needed, our hospitality-trained team steps in seamlessly. You focus on growth. We handle the rest.

Our clients
Taking care of the busy work, so you can focus on what matters.
Read Stories

60k+

properties supported across our guest support platform

75%

of repetitive messaging work is eliminated

65%

faster response times, resulting in a 45% uplift in guest satisfaction
"Partnering up with Extenteam has been one of the best decisions we've made last year. They take a lot of pride in offering great customer service to our guests."

Cheyenne Hayes
Red Rocks Vacation Rental - Director
SOLUTIONS

Providing flexible property management solutions that meet your needs while saving you time and money.

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24/7, AI-Assisted, Guest Communications

Team-based guest-services support for vacation-rental managers and hosts, providing 24/7 guest communications via OTA messaging and more.

Dedicated Team Members

Full-time remote property management and hospitality talent that integrates seamlessly with your in-house team.

24/7 Guest Communications

Team-based guest-services support for vacation-rental hosts and managers, providing 24/7 guest communications via OTA messaging and more.

solutions

Dedicated Team Members

Full-time remote property management and hospitality talent that integrates seamlessly with your in-house team.

solutions
How It Works

Who we serve

We help all sorts of owners and operators in the property management industry.

Vacation rental manager

Vacation Rental Property Managers

Whether you want to scale your PM operations, grow your single-family home portfolio, or streamline your operations, we got you covered!
  • Guest Services
  • Marketing
  • Back-Office Coordination
  • Reservations
    Vacation rental manager

    Airbnb Hosts/Property Owners

    If you own Airbnbs or VRBOs, we've got you covered! We already work with 50,000 Airbnb listings across the US.
    • Guest Services
    • Marketing
    • Back-Office Coordination
    • Reservations
      Multifamily

      Multifamily Rental Managers

      Our guest support agents take the heavy lifting off your shoulders. So you can focus on growing your business.
      • Resident Services
      • Leasing Support
      • Database Cleanup
      • Marketing
      • Back-Office Coordination
      TESTIMONIALS

      What our clients think about Extenteam

      Contact Us
      bg

      "Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."

      Alex Foti
      Alex Foti
      Bretton Woods
      bg

      "The thing we liked the most about Extenteam was were dedicated employees. We needed next level. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."

      Ashley Luke
      Ashley Luke
      iTrip Park City
      bg

      "We have a very diverse team with different language, ethnic and family background. Respect for one another is incredibly rewarding. When our employees on the mainland, our Extenteam team members in the Philippines, or our employees here in Hawall interact, it is always clear we are ONE team. Thank you, Extenteam. We have no idea how we lived without you!."

      Jeff Seifert
      Jeff Seifert
      Paradise In Hawaii
      bg

      "Our Extenteam members are really hard working. They are highly educated. Technology is not a challenge for them. They don't have internet issues. These are quality employees. And that's a real difference from our previous remote staffing company."

      Leiny Balea
      Leiny Balea
      Strip View Suites
      bg

      "It's really important, whether you're looking for a remote staffing company or you just know you have a problem that needs to be solved, that you find a company that puts effort and dedication into the team members they're recommending to you. Extenteam doesn't just say, 'Here's someone for your account, good luck'. They're going to find good talent, talent that can provide what you need. It truly is a partnership."

      Kelly Beach
      Kelly Beach
      Tropical Escape
      bg

      "Having things in a different zone is a benefit things getting done overnight, it's really boosted our productivity."

      Michelle Williams
      Michelle Williams
      Atlantic Vacation Homes
      bg

      "Extenteam has been very impactful to our business by improving our ratings"

      Eric Thibodeaux
      Eric Thibodeaux
      Current Tides
      bg

      "We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."

      Alex Zemianek
      Alex Zemianek
      JZ Vacation Rentals
      bg

      "Since working with Extenteam it has helped us provide after-hours coverage to in-house guest and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us"

      Jane Field
      Jane Field
      Del Mar Vacations
      bg

      "Partnering up with Extenteam has been one of the best decisions we've made last year. We take a lot of pride in customer service that we can offer during business hours."

      Cheyenne Hayes
      Cheyenne Hayes
      Red Rock
      bg

      "We live in an area that it's really hard for us to get labor, specifically anybody that works on the front lines like guest relations, reservations, etc. We use Extenteam for our after-hours line and it has been a huge help for us."

      Meaghan Moylan
      Meaghan Moylan
      Outpost
      bg

      "We're getting quality help and I can't find that locally"

      Joni Lee
      Joni Lee
      Suches Vacations
      bg

      "Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."

      Alex Foti
      Alex Foti
      Bretton Woods
      bg

      "The thing we liked the most about Extenteam was were dedicated employees. We needed next level. We needed them to do more than just answer the phone. We needed them to assist the guest from start to finish. Which Extenteam did."

      Ashley Luke
      Ashley Luke
      iTrip Park City
      bg

      "We have a very diverse team with different language, ethnic and family background. Respect for one another is incredibly rewarding. When our employees on the mainland, our Extenteam team members in the Philippines, or our employees here in Hawall interact, it is always clear we are ONE team. Thank you, Extenteam. We have no idea how we lived without you!."

      Jeff Seifert
      Jeff Seifert
      Paradise In Hawaii
      bg

      "Our Extenteam members are really hard working. They are highly educated. Technology is not a challenge for them. They don't have internet issues. These are quality employees. And that's a real difference from our previous remote staffing company."

      Leiny Balea
      Leiny Balea
      Strip View Suites
      bg

      "It's really important, whether you're looking for a remote staffing company or you just know you have a problem that needs to be solved, that you find a company that puts effort and dedication into the team members they're recommending to you. Extenteam doesn't just say, 'Here's someone for your account, good luck'. They're going to find good talent, talent that can provide what you need. It truly is a partnership."

      Kelly Beach
      Kelly Beach
      Tropical Escape
      bg

      "Having things in a different zone is a benefit things getting done overnight, it's really boosted our productivity."

      Michelle Williams
      Michelle Williams
      Atlantic Vacation Homes
      bg

      "Extenteam has been very impactful to our business by improving our ratings"

      Eric Thibodeaux
      Eric Thibodeaux
      Current Tides
      bg

      "We're about to add another 17 units to our portfolio, I feel more comfortable knowing that it's very easy and quick that if we need to pivot and get somebody fast to keep up with the growth we can do that. Extenteam does allow us to grow."

      Alex Zemianek
      Alex Zemianek
      JZ Vacation Rentals
      bg

      "Since working with Extenteam it has helped us provide after-hours coverage to in-house guest and be able to help ensure that we can get bookings all day long. Guests aren't waiting for communications from us until the next business day which has really helped us"

      Jane Field
      Jane Field
      Del Mar Vacations
      bg

      "Partnering up with Extenteam has been one of the best decisions we've made last year. We take a lot of pride in customer service that we can offer during business hours."

      Cheyenne Hayes
      Cheyenne Hayes
      Red Rock
      bg

      "We live in an area that it's really hard for us to get labor, specifically anybody that works on the front lines like guest relations, reservations, etc. We use Extenteam for our after-hours line and it has been a huge help for us."

      Meaghan Moylan
      Meaghan Moylan
      Outpost
      bg

      "We're getting quality help and I can't find that locally"

      Joni Lee
      Joni Lee
      Suches Vacations
      RESOURCES

      Extenteam Resources

      See All Resources
      Blog article

      Too AI or Too Human: Finding the Right Balance in Hospitality

      Blog article

      From On-Call Exhaustion to Coastal Calm: How North State Hospitality Found a Better Way

      SUCCES STORY

      Thatch

      Hear how Thatch uses Extenteam's 24/7 guest communication platform to keep guests informed and happy.

      Learn more
      WEBINAR

      Top Solutions for Staffing Challenges in the Short-Term Rental Industry

      The following video is from an online conference organized by Rental Scale-Up. Today’s vacation home

      Learn more
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      Ready to run a smarter operation?

      Let's connect to find the best solution for your team.

      Kiera Jones
      Property Manager, Thatch

      "The communication has definitely been a big help and because you guys are so responsive especially late at night. You guys have just been so helpful and I think your mannerisms  and the the promptness of how fast you respond  have been very effective and very important."