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Tailwind For Hospitable Hosts

24/7 Guest Services Support
For Hosts and Growing
Property Management Companies

Let our team members handle guest communications while you grow your business.

You need experienced guest communications support – real industry professionals, who can answer guest questions, solve guest problems, and ensure a great guest experience. Sometimes during the day, and sometimes late at night. At a price your growing vacation rental business can afford. Tailwind is Extenteam's unique shared-service solution, with a variety of plans for businesses like yours. Just choose the Tailwind plan that fits your needs, subscribe, and relax, knowing that your guests are taken care of 24/7. No recruiting, no screening, no payroll paperwork. At a fraction of the cost of hiring in-house staff.

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Airbnb and Vrbo
Messaging

Through your Hospitable dashboard

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Reservation
Support

Early check-in, late check-out, reservation changes

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After-hours
Emergencies

Keyless entry codes, HVAC, WiFi,
maintenance issues

Why Property Managers Love Extenteam

Extenteam introduced Staffing-as-a-Service to the VR industry in 2020 after the massive loss of hospitality workers during the pandemic. More than 100+ US-based Property Managers have partnered with us since, many of whom manage 50+ unit portfolios.

But not every Property Manager can keep a dedicated staffer busy for 40 hours each week. Our new Tailwind service opens up this affordable staffing model for companies of all sizes.

Partners

Partners tell us they love our ability to deploy trained, full-time, remote hospitality professionals in 2-4 weeks.

Debi Gurnett

Director of Operations at Ola Properties

“I couldn't live without Extenteam. I'm so much less anxious knowing
they're there to answer guest inquiries when I'm not."

Do you need less than 40 hrs / week of guest service support? Tailwind's got you covered.

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Fast

Onboard in less than 1 week

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Professional

Hospitality experienced and trained

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Profit Friendly

Risk Free - 30-day money back guarantee

How Would Your Business Change If You Didn't Have To Handle Hourly Guest Questions Yourself?

Tailwind Pricing for Hospitable Hosts

Starter

(starting at $49/unit/month)

Growth

(starting at $69/unit/month)

Pro

(starting at $129/unit/month)

Enterprise

24/7 Guest Communications

Emails

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SMS Texts

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OTA Messages

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Phone Calls

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Handle Reservations

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Subscribe Online

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14-Day Free Trial

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Cancel Anytime

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No Hidden Fees

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Issue Escalation

Forward to contact

Forward to contact

We Resolve

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$49/month
$69/month
$129/month
Contact us for a quote

Starter

(starting at $49/unit/month)

24/7 Guest Communications

Emails

Sms Texts

Web Chats

Subscribe Online

14-Day Free Trial

Cancel Anytime

No Hidden Fees

Issue Escalation - Forward to contact

1
$49/month
Contact us for a quote

Growth

(starting at $69/unit/month)

24/7 Guest Communications

Emails

Sms Texts

Web Chats

OTA Messages

Subscribe Online

14-Day Free Trial

Cancel Anytime

No Hidden Fees

Issue Escalation - Forward to contact​

1
$69/month
Contact us for a quote

Pro

(starting at $129/unit/month)

24/7 Guest Communications

Emails

Sms Texts

Web Chats

OTA Messages

Phone Calls

Phone Reservations

Subscribe Online

14-Day Free Trial

Cancel Anytime

No Hidden Fees

Issue Escalation - We Resolve

1
$129/month
Contact us for a quote

Enterprise

Frequently Asked Questions

I don’t use a Property Management System. Can I still sign up for Tailwind?

Yes, we can still provide our services. As you scale, we can direct you to a property management system.

Is Tailwind Property Management System agnostic?

Yes, we can serve clients with most of the Property Management Systems.

Do you offer 24/7/365 guest communication?

Our services are available each hour of every day throughout the entire year including all major holidays.

How is Tailwind different from a call center or answering service?

Tailwind agents are teams of highly skilled guest services professionals with hospitality backgrounds. They are adept at serving multiple clients on a single platform, covering guest communication and reservation needs across multiple platforms.

 

The Tailwind platform is built to allow our agents to solve 80% of the guest inquiries and coordinate the remaining issues with local teams. Unlike call centers or answering services, Tailwind is focused on upholding the brand messaging and service levels of our partners.

Contact Us

Schedule a free consultation